Kawagebo Kamp Glamping
After-Sales & Warranty
At KK Glamping, we want you to enjoy your tent for years — not worry about fine print. This page explains what we cover, what we don’t, and how to get help if something goes wrong.
One quick note: Coverage can vary by model. Your order confirmation, sales contract, or manual will show exactly what applies to your tent. If there’s a conflict, your purchase agreement and local law come first.
Warranty Coverage at a Glance
Standard warranty: 1 year
Your tent comes with a 1-year warranty from the date of purchase. If there’s a material or workmanship defect, or a performance issue caused by something on our side—not by outside damage—our after-sales team will fix it for free.
The warranty only applies if you use and maintain the tent the way it’s meant to be used, following the instructions and operating guide.
If your warranty has expired or the issue isn’t covered
If the warranty has run out, the damage is man-made, it’s not a quality issue, or it’s outside free warranty coverage, we can still help. You’ll pay the full or partial cost, and we’ll let you know the price before we start.
What’s Covered
Structure — 5 years
The 5-year coverage applies to the roof, base/chassis, exterior panels, and door/window frame structural parts for water resistance and rust protection. The tent must be leveled and set up correctly for safety and stability.
Furniture — 2 years
Edge banding coming loose or warping, and rust on furniture hardware, are covered for 2 years. Not covered: damage from harsh cleaners, water damage, or indirect effects from coastal salt in the air.
Lighting — 2 years
Lighting is covered for 2 years. LED strips are covered for 12 months. Bulbs are consumables and are not covered.
Faucets — 5 years
Single-handle faucet valve bodies, including the built-in ceramic valve cartridge, are covered for 5 years. This only applies to ceramic parts that are built into bathroom fixtures. Consumables—like aerators, shower hoses, seals, handle assemblies, and ceramic valve plugs—are covered for 1 year.
Thermostatic valve ceramic parts and valve housings are covered for 2 years. Their consumable parts—aerators, shower hoses, seals, and handle assemblies—are covered for 1 year.
If mud, sand, or other junk gets into your water supply, mechanical parts can wear out faster. That wear and tear is not covered.
Built-in appliances
Built-in appliances are covered by their own manufacturer. Check the manual that comes with each appliance for details. Claims should go to the authorized service center in your country.
Gas system — 2 years
The gas system’s sealing performance is covered for 2 years. The first startup of a gas water heater must be done by a qualified service provider in your country. You or the property owner are responsible for arranging that service.
Pipe installation — 2 years
Pipe installation sealing is covered for 2 years. You must run a water tightness test.
What’s Not Covered
We don’t cover faster wear or damage caused by:
- Improper or careless use
- Skipping maintenance
- Overloading
- Human error, including plumbing mistakes, shower tray or enclosure issues, bathroom/kitchen cabinet problems, or non-standard electrical wiring changes
- Surface damage found after delivery: scratches on interior or exterior walls, doors, or windows; PVC flooring wear; surface damage to appliances or other equipment; damage from rough cleaners or solvents
- Drain cleaners or physical damage to drain pipes
- Covering or blocking safety vents, the gas cylinder hatch, or maintenance access
- Unapproved changes to the gas system, electrical system, or appliances
- Improper installation or cleaning of the refrigerator drain pan
- Long-term water buildup under the tent
- Roof overload, or failure to clear snow or debris from the roof
- Clogged gutters that cause water seepage or moisture damage
- Surface rust from long exposure to high-salt coastal air
- Leaving wet cloths or wet items on wooden furniture
- Using bathroom ceramic cleaners or drain cleaners on shower liners or trays
- Continuing to use a shower after you notice a leak
- Damage from excessive slope, no standard drainage, or failure to clean the base/chassis
Also, we don’t promise any special functions or performance beyond what’s stated in your purchase agreement or the standards that apply to your model.
How to File a Claim
If something goes wrong and you believe it’s covered, contact us within 7 business days after you notice the issue. Send a written complaint through:
- your service team
- After-Sales Hotline: (+86) 18669384745
- Email: support@yumuqgroup.com
- Whatsapp: +1 (213) 829-1649
Please include:
- A detailed description of the problem
- Photos or videos that clearly show the issue
- Your product chassis number or serial number
- Your contact info: phone, email, and address
If you don’t submit a formal complaint within that time, extra losses—like lost work time or accommodation costs—won’t be covered.
We’ll review your claim as quickly as we can. We reserve the right to make the final decision. If we reject your claim, we’ll tell you why.
How We Make It Right
If your claim is accepted, KK Glamping may choose one of these options within the warranty coverage:
Please include:
- Repair the part
- Replace the component
During service, we don’t provide compensation for loss of use. All replaced parts become our property. A repair during the warranty period does not extend or reset your original warranty.
- Good to Know: Setup, Use & Care
- Delivery and Acceptance
When connecting the tent’s electrical wiring to the main distribution box, make sure the grounding system is installed and connected correctly, and that the phase and neutral wires are aligned correctly—not reversed. The distribution box connection and testing must be done by a licensed electrician.
- Before using your tent for the first time, check that all ventilation openings are clear and not blocked.
Standard tent models are not built for extreme climates—low temperatures, very high humidity, high wind speeds, and so on. If your site has extreme conditions, talk to your account manager first. They’ll review the climate and tell you what extra steps may be needed.
- Water and Drainage
The main water inlet must have an easy, reliable, and stable connection. Keep this in mind when installing extra equipment and base cladding.
Don’t use strong cleaning agents to unclog drain pipes. They can damage the pipes, and that damage isn’t covered. Wastewater drainage pipes use 110 mm and 40 mm diameters. When connecting drain pipes, use only the specified adapters. Never use oil or grease to reduce friction.
- Electricity
Only approved electrical installers may modify the electrical wiring, and only after getting written approval from the tent manufacturer. Any defects from unapproved changes are not covered and can’t be claimed under warranty.
- Gas
Never cover or block the safety ventilation system, gas cylinder hatch, or maintenance access. If your tent has a selector valve, it must be installed only by an approved fitter. If the gas pressure regulator is not part of the gas equipment itself, it must be installed directly behind the gas cylinder and must follow local rules.
When moving the tent to another location, close the gas cylinders and remove them from the cylinder box. If you don’t follow these rules and something goes wrong, the warranty won’t cover it.
Any gas system changes must be done by approved installers. Defects or accidents caused by intentional modifications to the gas system are not covered.
- Appliances
Check any appliance before using it for the first time. If it doesn’t work, first check the electrical panel for voltage. If it still doesn’t work, contact an authorized repairer listed in the warranty booklet. Defects or accidents caused by modifying an appliance are not covered.
Damage from improper installation or improper cleaning of the refrigerator drain pan is not covered. Any malfunction or accident from unauthorized modification is not covered and can’t be claimed under warranty.
- Maintenance
Make sure the floor has ventilation. Long-term water buildup under the tent can weaken the floor and other structural parts. Damage caused by not following operating procedures is not covered. For partially sunken installations or closed-in bases, you need a forced under-tent ventilation system with at least 300 m³/h airflow.
- Roof
Don’t walk on the roof, and don’t place heavy objects on it. If the roof load goes over the limit, the tent structure may not be safe to use. Remove extra loads before going inside. Structural damage—like bending or cracking—from overloading, or from not clearing snow or debris promptly, is not covered.
- Gutters
Clean gutters regularly so water can drain freely. Repair costs from water seepage and related damage—like moisture on floors and walls—caused by clogged gutters are not covered.
- Coastal areas
In coastal areas, protect against salt spray and rinse with fresh water regularly to reduce salt buildup. Surface rust from long exposure to high-salt air is natural and is not covered.
- Furniture and interior walls
Clean furniture, upholstery, and interior walls with a damp cloth and a mild, non-abrasive detergent. This helps prevent peeling and discoloration. Don’t leave damp cloths or wet items on wooden furniture for long periods. If furniture gets wet, wipe it dry right away. Damage from not following these guidelines is not covered.
- Shower liners and trays
Don’t use bathroom ceramic cleaners or drain cleaners on shower liners or trays. If you notice a leak, stop using the shower right away. Damage caused by continuing to use a leaking fixture without reporting it promptly is not covered.
Transportation
- Crane loading and unloading
Don’t use cables of different lengths for lifting. Always use the support frame. Don’t hang the tent by sidewall loads or use other dangerous methods.
- Site prep
If the tent is installed on a slope greater than 2.5%, the risk of sliding goes up. That can damage internal features—like cabinets tilting or pipes getting stressed and bent. Take steps to prevent water from pooling on the site. Damage from not fixing an excessive slope, not installing a standard drainage system, or not regularly cleaning the base/chassis is not covered.
- Installation
Before installing exterior cladding, setting up extra facilities, or backfilling the foundation, the electrical system must be pre-connected. Route all cables to the designated distribution points outside the tent.
Adjust doors, windows, and equipment.
- After installation, check that everything works as it should:
- Electrical equipment: lights, cookers, heaters, air conditioners, water heaters, etc.
- Gas equipment: stoves, water heaters, etc.
- Plumbing: check for leaks and flow—sink traps tight, hot and cold water flowing, etc.
- Drainage: check for leaks in the tent’s drain pipes. Wastewater should flow from sink traps inside the tent into the sewage network.
- After installation, fix these right away if they happen: electrical equipment malfunction, gas system issues, drainage system leaks, and similar problems.
- Appearance
If the tent has wood veneer cladding, keep ventilation gaps of at least 20% of the total exterior surface area to prevent condensation. If the base/chassis is enclosed, backfilled, or walled in, make sure air can flow underneath the tent—at least 300 m³/h. For maintenance access, service openings must be provided below the tent in the water and electricity connection areas. The openings must be at least 100 x 60 cm (length x width).
Damage to the tent—like structural deformation, metal rust, or floor mildew—caused by poor base ventilation or bad terrace drainage is not covered.
Contact Support
We’re here to help. Reach out anytime:
- Your service team
- After-Sales Hotline: (+86) 18669384745
- Email: support@yumuqgroup.com
- Whatsapp: +1 (213) 829-1649
If you don’t submit a formal complaint within that time, extra losses—like lost work time or accommodation costs—won’t be covered.
We’ll review your claim as quickly as we can. We reserve the right to make the final decision. If we reject your claim, we’ll tell you why.